Monday, November 28, 2005

CNN's Response.

Yesterday, I filled out an online feedback form about captions/subtitles not being available on their videos on CNN.com and below is the response that I've gotten from them today. Their reponse is disappointing because we know that their claim of "constraints of content" is untrue. I ask you all to go to the feedback form and let them know that you want them to provide captions/subtitles on all their video contents on their websites. In the meantime, I will try to call them about this.

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Subject: CNN.com Free Video Support
Date: Mon, 28 Nov 2005 11:51:45-0500
From: Reply.Captions@turner.com
To: sonnyjames@yahoo.com

Grettings,

Thank you contacting CNN. CNN.com's Free Video service does not offer closed captioning due to the constraints of content.

More information about CNN.com's Free Video service is available on our FAQ page: http://www.cnn.com/help/video/. Video content is located throughout the site. The latest clips in all sections can be found at http://www.cnn.com/video.

Please continue to send us your feedback on our free video service. Your input helps us consider changes that will most appeal to you, our valued user.

Thanks again for your interest and keep your browser pointed to http://www.cnn.com/

Sincerely
CNN Public Information
"CNN, The Most Trusted Name In News"

1 comment:

Glen said...

Something has happened to the closed captions on CNN's broadcasts. I'm completely dependent on them and as of a few weeks (?) ago, I can no longer read the closed captions.