Let's review the lessons learned from this.
- Doctor's offices often try to talk out of getting an interpreter. Be firm and clear that you require an certified interpreter.
- Doctor's office often try to bait you by offering you an appointment without an interpreter with a sooner date versus a later appointment with an interpreter. Remain steadfast and request an certified interpreter at a sooner date and report this.
- Doctor's office often claim that they can't find an interpreter. Have a list of the local and state-wide interpreter agencies prepared and give the office a copy. Contact your local deaf advocacy office for this list.
- Have your local/state/national deaf advocacy agency's number on your speed dial and report the incidents immediately. They will contact the doctor's office on your behalf.
- Have your insurance carrier's number on your speed dial and report the incidents immediately. They will contact the doctor's office on your behalf.
- Check out www.ada.gov every now and then to refresh your memory on the Americans with Disabilities Act.